Mahou-San Miguel

We managed to improve the request and management of internal purchasing processes.

Mahou San Miguel uses Zendesk in its internal purchasing processes.

We have all the internal purchase request processes under control.

We know at all times the status of each request and the stages it has gone through.

Mahou San Miguel, the leading Spanish company in the beer sector in Spain and the most international, with a presence in more than 70 countries, uses the Zendesk solution to manage and control the purchasing processes with its suppliers.

Internal purchase requests are made through Zendesk and are received and managed by the purchasing department.

Zendesk provides a centralized, flexible, easy-to-use and intuitive way to manage purchase requests, allowing the purchasing department to have the processes controlled and managed in an efficient way.

Rightdecisions was in charge of the configuration and customization of Zendesk to fit Mahou San Miguel's particular needs.

The project execution time was 4 weeks.